Delivery & Return

 





DELIVERY

Delivery within 2-40 working days (transit times dependent on destination).
Shipping fee is calculated at checkout. International shipping charges do not include taxes or duties.
Please contact your local customs office to request details of these charges.

INTERNATIONAL SHIPPING POLICIES
All international orders may be subject to import duties and taxes once a shipment reaches your country. Additional customs clearance charges must be paid by you; Lobbster has no control over these charges and cannot predict what they might be.
International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.
Customs policies vary widely from country to country; contact your local customs office for more information. When ordering you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods.

REFUSED SHIPMENTS
If you choose to refuse your shipments, you will be responsible for any duties, taxes, and/or customs charges that are incurred on the package, and the cost of returning the package to our Vietnam address. This amount will be deducted from your merchandise refund.

DELIVERY DURING SALES PERIODS
Due to the large volume of orders, we receive during sales, we cannot guarantee same-day dispatch. Please allow for a few extra days for your order to be sent out from our warehouse.




RETURNS

We accept returns within 3 days of delivery for an exchange. Items must be in their original condition that have not been worn, altered, or washed, without make-up marks and with all tags attached. Where provided, belts and any packaging such as dust bags must also be returned. In the interests of health and hygiene, swimwear return will not be accepted. 

  • Returns need to be shipped at your own cost. We would recommend wrapping the order securely and lightly using a tracked service with your local post office. You can return the order without the original box which will lower the costs significantly. We recommend that you obtain proof of posting or insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. 
  • Returns please mark clearly "VIETNAM RETURN GOODS - CLOTHING" as a description of contents on all paperwork provided by your chosen carrier. If this indication is not clearly stated, custom duty charges may be applied and the amount will be deducted from your merchandise refund. Use your original ORDER NUMBER as reference on your return shipping label and invoice.
  • Submit your returning request HERE.

EXCHANGES

  • We are happy to offer exchanges for the same item, in an alternative size.
  • Should you wish to receive a different style, please place a new order on our website and return the existing order for a refund. Please allow 5 working days from the date of receipt for returns to be inspected and processed. Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment. Original shipping charges are non-refundable.
ORDER CANCELLATION
You can cancel an order within the first hour, please contact our Customer Care team to make this request. When successfully canceled, a refund for the full order value will be credited back to your original payment method and you will receive a notification email.
We are unable to guarantee cancellations during the sales period due to the volume of orders being processed.